Refund policy

Return and Refund Policy

SkyYard Living, operated by Goodfield Commerce LLC, is committed to ensuring that our customers can shop with confidence. This policy outlines our procedures for returns, damaged or incorrectly shipped items, order cancellations, and refund processing.

30-Day Return Window

You may request a return within 30 days of receiving your item. If your order was shipped in multiple packages, the return window for each item begins on the date that specific item was delivered.

To be eligible for a return, items must generally meet the following conditions:

  • Must be in the same condition as when received
  • Unused, unworn, unwashed, and unaltered
  • All parts, accessories, manuals, and tags must be included
  • In original packaging where possible
  • Order number or other proof of purchase must be provided

Items showing signs of use, installation, assembly, modification, accidental damage, misuse, or missing components may be denied a return or subject to a partial refund only.

How to Request a Return

Before sending any item back, please contact us at support@skyyardliving.com with the following information:

  • Order number
  • Email address used at checkout
  • Item(s) you wish to return
  • Reason for the return
  • Photos if the item is damaged, defective, has missing components, or is incorrect

Once your return is approved, we will provide the exact return address and instructions. If applicable, we will also provide information about a return shipping label.

Please note that our business address is not a return address. The return location may vary depending on the product, supplier, warehouse, shipping destination, and order. Do not send items to our business address or any other address without prior authorization. Unauthorized returns or items sent to the wrong address may not be received and may not be eligible for a refund.

Once your return is approved, please ship the item following the provided instructions, generally within 10 days.

Change of Mind Returns

For returns due to personal preference, incorrect size or color selection, no longer needing the item, or any reason unrelated to a product defect or shipping error:

  • Return shipping costs are generally the customer's responsibility
  • Original shipping fees are non-refundable
  • If we provide a return label, the cost of that label may be deducted from your refund
  • We recommend using a trackable shipping method and retaining your shipping receipt
  • We are not responsible for customer-shipped returns until they arrive at the designated return location

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order upon delivery and contact us as soon as possible if:

  • The item is damaged or defective
  • You received the wrong item, size, color, or quantity
  • Parts, accessories, or components are missing
  • The item received is materially different from what was ordered

Damage during shipping, wrong items, or missing components should be reported ideally within 7 days of delivery.

We may request clear photos of:

  • The full product
  • The damaged or incorrect part(s)
  • Outer and inner packaging
  • Shipping label
  • Missing or incorrect components

Please retain the product and all packaging materials until the review is complete. After reviewing the issue, we may offer replacement parts, a product replacement, a partial refund, a full refund, or another appropriate resolution.